Information We Collect

We may collect information that you provide directly to us when you place an order, create an account, subscribe to promotional communications, join a rewards program, submit a form, or contact customer support.

Personal information may include:

• First and last name.
• Email address and telephone number.
• Billing and shipping addresses.
• Order history and product preferences.
• Your preferred contact method, including email, text message, or WhatsApp.
• Communications, reviews, questions, and customer service requests.

Payment information

Payments may be processed by third-party payment providers. R&Y Global Shop does not ordinarily store complete credit or debit card numbers on its own servers. Payment providers process this information according to their own privacy policies and security practices.

Automatically collected information

When you use our website, certain technical data may be collected automatically, including your IP address, browser type, device type, operating system, referring page, pages visited, approximate location, and website interaction data.

How We Use Your Information

We may use collected information to operate, protect, and improve our website and customer experience, including to:

• Process, confirm, and deliver orders.
• Provide order, shipping, and account updates.
• Respond to questions and support requests.
• Manage customer accounts and rewards programs.
• Send offers, coupons, giveaways, and product updates when you have provided consent.
• Detect fraud, misuse, security incidents, or unauthorized activity.
• Analyze website performance and improve products, services, and marketing.
• Comply with applicable legal, tax, and regulatory obligations.

Cookies and Tracking Technologies

Our website may use cookies, pixels, local storage, analytics tools, and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, measure advertising performance, and improve the customer experience.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website, including account, checkout, and shopping-cart features.

How We Share Information

We do not sell your personal information for money. We may share information only when reasonably necessary with trusted service providers that help us operate our business.

These providers may include:

• Payment processors and fraud-prevention services.
• Shipping, fulfillment, and delivery providers.
• Website hosting, analytics, email, SMS, and communications providers.
• Advertising and marketing service providers, subject to applicable consent requirements.
• Professional advisers, government agencies, or authorities when legally required.

Service providers are permitted to use personal information only as necessary to provide their contracted services or comply with applicable law.

Marketing Communications

When you voluntarily subscribe, we may contact you through your selected method regarding private offers, promotional discounts, coupons, giveaways, rewards, and product updates.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message. You may also reply STOP to qualifying text messages or contact us directly to update your communication preferences. Transactional messages related to an active order may still be sent when necessary.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or loss.

No website, transmission method, or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security. Customers are responsible for keeping account credentials confidential and notifying us if unauthorized account activity is suspected.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or restrict certain uses of your information and to withdraw marketing consent.

To submit a privacy request, contact us using the information provided below. We may need to verify your identity before completing the request. We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and remove it when appropriate.

Products associated with wine service are intended solely for adults of legal drinking age. R&Y Global Shop does not sell alcoholic beverages.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, technological, regulatory, or legal changes. The revised policy will be posted on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy, your personal information, or your communication preferences, please contact R&Y Global Shop.